FAQ
DECODING FALSE EYELASHES
The eyelash code that operators in the false eyelash industry must know
EYELASH EXTENSION FAQ
Q1: What is eyelash extension? What does it include? What are the advantages?
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Q2: Where is it used? Who is it for? What is its scope of application?
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Q3: What is the grafting process?
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PREMADE FANS EYELASHES
Q1: What are segmented eyelashes? What are the advantages? Why are they so popular this year?
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Q2: Who is it for? What is the scope of application?
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Q3: What is the grafting process?
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GLUE USE
What is the correct way to use false eyelash glue?
Q1: Usage
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Q2: Precautions
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Q3: Processing
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PAIR OF FALSE EYELASHES
Q1: How many ways are there to apply eyelash extensions? What are the advantages? Why do so many people still like it?
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Q2: Where is it used? Who is it for? What is its scope of application?
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Q3: What is the wearing process?
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AFTER-SALES ISSUES
Q1: When will the product I bought arrive? The logistics navigation is not working? (MATERIAL TIMELINESS ISSUE)
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Q2: Why did the goods I received differ from the ones on your shipping order? (PRODUCT LOSS ISSUE)
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Q3: Why did I receive less than the quantity I ordered? (PRODUCT SHORTAGE)
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Q4: Why did I receive one less item than what I ordered? (PRODUCT MISSING ISSUE)
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Q5: I didn't buy some products and they are missing, but at the same time there are some extra products that I didn't buy? (WRONG PRODUCT DELIVERY ISSUE)
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Q6:What should I do if the product I received is partially damaged? (PRODUCT DAMAGE ISSUE)
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Q7: The glue I received is almost dry. What should I do if I can't use it? (PRODUCT QUALITY OR STORAGE ISSUE)
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Q8: I am not very good at using false eyelashes, and I can ’t apply them properly, so the effect is not good-looking? (TECHNICAL PROBLEM)
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Q9:Your customer service does not respond, or responds inactively? (CUSTOMER MANAGEMENT ISSUE)
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Communication process and suggestions
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